Frequently Asked Questions (FAQ)

ABOUT OUR ABAYAS

1. What makes your abayas special?
Our abayas are thoughtfully designed with high-quality fabrics and a free-flowing, modest silhouette that drapes elegantly and feels comfortable for everyday wear or special occasions. We focus on fit, finish, and fabric that feels soft and breathes well.

ORDERING & PAYMENT

2. How do I place an order?
Browse our collections, select your abaya, choose your size (or request a custom measurement), and complete your order through our secure checkout form.

3. What payment methods do you accept?
We accept all major credit/debit cards and secure online payments through trusted payment processors.

4. Can I cancel or modify my order?
Orders can be modified or canceled within a short window after ordering — please contact us as soon as possible to request changes.

SIZING & FIT

5. How do I choose the right size?
Please refer to our size chart on the product page. For the best fit, measure from your shoulder down to where you want the abaya to sit. If you need help choosing your size, feel free to contact our customer care team — we’re happy to assist! 

6. Do you offer custom sizing?
Yes! We can accommodate custom sizes upon request to ensure the perfect length and fit for you. Just send us your measurements at checkout or contact us directly.

7. What if the abaya doesn’t fit me?
Please check our return & exchange policy below or contact us for assistance — we want you to love your abaya!

SHIPPING & DELIVERY

8. How long will it take to receive my order?
After confirmation, orders are processed and packed within 2–5 business days. Delivery times depend on your location. You will receive tracking details once your order ships.

9. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will vary by country and will be shown at checkout or confirmed in your order confirmation.

10. What should I do if I haven’t received my package?
Please check your tracking information first. If you still need help, contact our support team — we’ll investigate and help resolve the situation.

RETURNS & EXCHANGES

11. What is your return policy?
We accept returns and exchanges for unworn, undamaged items with tags attached within a specific timeframe after delivery. You’ll need to contact us first before returning any item.

12. Can I return custom-sized orders?
Custom orders may be final sale and not eligible for returns unless the item arrived damaged or incorrect — be sure to reach out if you have issues.

13. What if my order is damaged or incorrect?
Contact us immediately with photos of the item and packaging — we’ll work with you to replace the item or issue store credit if approved.

PRODUCT QUESTIONS

14. What fabrics do you use?
Our abayas are made from soft, durable, and modest fabrics selected for comfort and elegance.

15. Do your abayas come with hijabs/sheilas?
If included, we’ll specify on the product page.

NEED MORE HELP?

16. How can I contact customer service?
You can reach us through our contact form, email, or social messaging for personal support. We aim to respond within 24–48 hours. riyahbrand@outlook.com